Terms of Service

1. Acceptance of Terms

By accessing and using RummyPro (the "Platform"), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using this platform for real money gaming.

2. Eligibility Requirements

2.1 Age Requirement

You must be at least 18 years old to participate in real money gaming on this platform. We reserve the right to request age verification documents at any time.

2.2 Geographic Restrictions

Real money gaming services are available to residents of India, subject to local and state laws. Players from states where online gambling is prohibited are not permitted to participate in cash games.

2.3 Legal Capacity

You must have the legal capacity to enter into binding contracts and must not be restricted from gambling under any applicable laws.

3. Account Terms

3.1 Account Creation

• One account per person, household, and IP address is permitted
• All registration information must be accurate and truthful
• You are responsible for maintaining account security
• Sharing account credentials is strictly prohibited

3.2 Account Verification

We require identity verification before processing withdrawals. Required documents include:

• Government-issued photo ID (Aadhaar, PAN, Passport, or Driving License)
• Proof of address (utility bill, bank statement, or rent agreement)
• Bank account verification for withdrawals

4. Real Money Gaming Terms

4.1 Deposits and Stakes

• All deposits are in Indian Rupees (INR)
• Minimum deposit amount is ₹100
• You may only gamble with funds in your account balance
• No credit or borrowed money gambling is permitted

4.2 Withdrawals

• Minimum withdrawal amount is ₹200
• Withdrawals are processed within 24-48 hours after verification
• You may only withdraw to bank accounts in your verified name
• Platform may charge processing fees for certain withdrawal methods

4.3 Game Integrity

• All card distributions are generated by certified Random Number Generator (RNG)
• Games are monitored for fair play and collusion
• Any form of cheating or exploitation will result in account termination
• Software assistance or automated play is strictly prohibited

5. Prohibited Activities

The following activities are strictly forbidden and may result in immediate account suspension:

• Using multiple accounts or sharing accounts
• Collusion with other players
• Use of automated software or bots
• Money laundering or fraudulent transactions
• Abusive behavior towards other players or staff
• Attempting to manipulate game outcomes
• Playing from restricted jurisdictions

6. Responsible Gaming Policies

6.1 Self-Exclusion

Players can request temporary or permanent self-exclusion from the platform. During exclusion periods:

• Account access will be blocked
• No promotional materials will be sent
• Existing funds can be withdrawn after verification
• Self-exclusion periods cannot be reversed

6.2 Deposit Limits

Players can set daily, weekly, or monthly deposit limits. Limit decreases are effective immediately, while increases require a 24-hour cooling-off period.

6.3 Problem Gambling Support

We provide resources and support for players experiencing gambling problems. Contact our support team for assistance with:

• Setting gaming limits
• Self-exclusion procedures
• Referrals to professional counseling services
• Information about gambling addiction

7. Platform Fees and Charges

7.1 Gaming Fees

• Platform charges a service fee on cash games (typically 2-5% of entry fee)
• Tournament fees are clearly displayed before entry
• No hidden charges or surprise deductions

7.2 Transaction Fees

• Deposits via UPI and net banking are typically charge-fine
• Withdrawal fees may apply based on method and amount
• Currency conversion fees for international transactions

8. Bonuses and Promotions

8.1 Bonus Terms

• All bonuses are subject to specific terms and conditions
• Wagering requirements must be met before bonus withdrawal
• Bonus abuse will result in forfeiture of bonus and winnings
• Maximum bonus amounts and time limits apply

9. Dispute Resolution

9.1 Game Disputes

All game results are final. However, technical issues or clear platform errors will be investigated and resolved fairly. Players must report disputes within 7 days of the game.

9.2 Arbitration

Any legal disputes will be resolved through binding arbitration under Indian law. The jurisdiction for all legal matters is New Delhi, India.

10. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for detailed information about how we collect, use, and protect your personal and financial data.

11. Platform Modifications

We reserve the right to:

• Modify these terms with 30 days notice
• Update game rules and fee structures
• Suspend or terminate services for maintenance
• Block access from restricted jurisdictions

12. Limitation of Liability

The platform's liability is limited to the amount in your account balance. We are not responsible for:

• Internet connectivity issues affecting gameplay
• Losses due to player error or negligence
• Unauthorized account access due to poor security practices
• Third-party payment processor delays or failures

13. Contact Information

For questions about these terms or platform operations:

• Email: [email protected]
• Phone: +91-XXXX-XXXXXX (10 AM - 10 PM IST)
• Live Chat: Available 24/7 on the platform