Privacy Policy

1. Information We Collect

1.1 Personal Information

When you register for real money gaming, we collect:

• Identity Information: Full name, date of birth, gender, photograph
• Contact Information: Email address, phone number, residential address
• Government IDs: Aadhaar number, PAN card, passport, or driving license
• Financial Information: Bank account details, payment method information

1.2 Gaming Activity Data

• Game history and statistics
• Betting patterns and stake preferences
• Win/loss records and account balances
• Tournament participation and rankings
• Session duration and frequency

1.3 Technical Information

• IP address and location data
• Device information (mobile, computer specifications)
• Browser type and operating system
• App usage analytics and performance data
• Security logs and fraud prevention data

1.4 Communication Records

• Customer support interactions
• Live chat messages and emails
• Phone call recordings (for quality assurance)
• Marketing communication preferences

2. How We Use Your Information

2.1 Account Management

• Creating and maintaining your gaming account
• Processing identity verification and KYC compliance
• Managing deposits, withdrawals, and account balances
• Providing customer support and technical assistance

2.2 Gaming Services

• Facilitating real money Rummy games and tournaments
• Calculating winnings, losses, and account statistics
• Ensuring fair play and detecting fraudulent activity
• Customizing gaming experience based on preferences

2.3 Legal and Regulatory Compliance

• Complying with Indian gambling and financial regulations
• Reporting suspicious transactions to authorities
• Maintaining records for tax reporting purposes
• Responding to legal requests and court orders

2.4 Security and Fraud Prevention

• Monitoring for suspicious gaming patterns
• Preventing money laundering and financial crimes
• Protecting against account takeovers and identity theft
• Ensuring responsible gaming and self-exclusion enforcement

3. Data Sharing and Disclosure

3.1 Third-Party Service Providers

We share limited information with trusted partners for:

• Payment Processing: Banks, UPI providers, and payment gateways
• Identity Verification: KYC service providers and credit bureaus
• Technical Services: Cloud hosting, analytics, and security providers
• Customer Support: Help desk and communication platforms

3.2 Legal Requirements

We may disclose your information when required by:

• Indian courts and law enforcement agencies
• Financial intelligence units for anti-money laundering
• Tax authorities for income reporting
• Gaming regulatory bodies and licensing authorities

3.3 Business Transfers

In case of merger, acquisition, or sale of our business, your information may be transferred to the new entity with the same privacy protections.

4. Data Security Measures

4.1 Technical Safeguards

• Encryption: All data transmission uses 256-bit SSL encryption
• Secure Storage: Personal data is encrypted at rest in secure data centers
• Access Controls: Multi-factor authentication and role-based access
• Network Security: Firewalls, intrusion detection, and monitoring systems

4.2 Operational Security

• Regular security audits and penetration testing
• Employee background checks and confidentiality agreements
• Incident response procedures for data breaches
• Regular backups and disaster recovery protocols

4.3 Financial Data Protection

• PCI DSS compliance for payment card information
• Tokenization of sensitive financial data
• Separate storage of payment and gaming data
• Real-time fraud monitoring and alerts

5. Your Privacy Rights

5.1 Access and Correction

You have the right to:

• Access your personal information stored on our platform
• Correct inaccurate or outdated information
• Request copies of your gaming and transaction history
• Update your contact preferences and settings

5.2 Data Portability

You can request a copy of your data in machine-readable format for transfer to another service provider.

5.3 Deletion Rights

You may request deletion of your personal data, subject to:

• Legal retention requirements (typically 5-7 years for financial records)
• Ongoing legal proceedings or investigations
• Outstanding account balances or unresolved disputes
• Regulatory compliance obligations

5.4 Marketing Opt-Out

You can unsubscribe from promotional communications at any time while maintaining access to essential account-related messages.

6. Cookies and Tracking

6.1 Cookie Usage

We use cookies and similar technologies for:

• Essential Cookies: Login sessions and security features
• Performance Cookies: Site analytics and optimization
• Preference Cookies: Language and display settings
• Marketing Cookies: Targeted advertising and promotions

6.2 Cookie Management

You can control cookies through your browser settings, but disabling essential cookies may impact platform functionality.

7. International Data Transfers

Your data is primarily stored in secure data centers within India. Any international transfers are protected by:

• Adequacy decisions by Indian data protection authorities
• Standard contractual clauses with international partners
• Certification under recognized privacy frameworks
• Explicit consent for sensitive data transfers

8. Data Retention

8.1 Active Accounts

While your account is active, we retain all necessary information to provide gaming services and comply with regulations.

8.2 Closed Accounts

After account closure, we retain:

• Financial Records: 7 years (tax and anti-money laundering requirements)
• Gaming History: 5 years (regulatory compliance)
• Identity Documents: 5 years (KYC requirements)
• Marketing Data: Until withdrawal of consent

9. Children's Privacy

This platform is strictly for adults aged 18 and above. We do not knowingly collect information from minors. If we discover that a minor has provided personal information, we will:

• Immediately suspend the account
• Delete all personal information
• Refund any deposits made
• Report the incident if required by law

10. Updates to This Policy

We may update this privacy policy to reflect:

• Changes in Indian data protection laws
• New gaming features or services
• Enhanced security measures
• Feedback from regulators or users

Material changes will be communicated via email and platform notifications 30 days before implementation.

11. Contact Information

For privacy-related questions or requests:

Data Protection Officer

• Email: [email protected]
• Phone: +91-XXXX-XXXXXX
• Address: Data Protection Officer, RummyPro Gaming Pvt. Ltd., [Address], India

Customer Support

• 24/7 Live Chat: Available on the platform
• Email: [email protected]
• Phone: +91-XXXX-XXXXXX (10 AM - 10 PM IST)

12. Regulatory Information

This privacy policy complies with:

• Information Technology Act, 2000 and Rules
• Personal Data Protection Bill (when enacted)
• Reserve Bank of India (RBI) guidelines
• Prevention of Money Laundering Act (PMLA)
• Foreign Exchange Management Act (FEMA)